Question 1

What is Umaplace?

Accepted Answer

Umaplace is a trusted marketplace dedicated to halal, ethical and useful products and services for Muslim families. We connect creators, artisans and brands with buyers looking for authentic, quality products.

Question 2

Who can buy on Umaplace?

Accepted Answer

Everyone can buy on Umaplace! Simply create a free account to place an order. Our products are accessible to individuals and professionals alike.

Question 3

Is the platform secure?

Accepted Answer

Yes, security is our top priority. All payments are processed through Stripe, a global leader in online payments. Your personal data is protected in accordance with GDPR and we use SSL encryption across the entire site.

Question 4

What languages is Umaplace available in?

Accepted Answer

Umaplace is currently available in French and English. We are working on adding more languages to serve our international community.

Question 5

Where can I find the Terms, Conditions of Sale and Privacy Policy?

Accepted Answer

All legal documents are accessible from the site footer: Terms of Use (CGU), Terms of Sale (CGV) and Privacy Policy. They are updated regularly — the version in force is always the one displayed on the site.

Question 6

How do I place an order?

Accepted Answer

It's simple: browse our products, add the ones you like to your cart, then proceed to checkout. You can create an account or sign in during the ordering process. A confirmation will be sent to you by email.

Question 7

How do I track my order?

Accepted Answer

Once your order has been shipped, you will receive an email with a tracking number. You can also track the status of your orders from the 'My Orders' section in your dashboard.

Question 8

Can I cancel my order?

Accepted Answer

You can request cancellation of your order as long as it has not been shipped. Go to 'My Orders' and contact the seller via the built-in messaging system. If the order has already been shipped, you can initiate a return.

Question 9

I have a problem with my order, what should I do?

Accepted Answer

Contact the seller directly via the messaging system integrated into your order. If the issue persists, our customer service team is available via the Contact page to help you find a solution.

Question 10

What are the shipping costs?

Accepted Answer

Shipping costs vary depending on the seller, package weight and destination. They are clearly displayed before you confirm your order. Some sellers offer free shipping above a certain amount.

Question 11

What are the delivery times?

Accepted Answer

Delivery times depend on the seller and destination. In metropolitan France, expect 2 to 7 business days. For international orders, delivery may take 5 to 15 business days.

Question 12

Do you ship internationally?

Accepted Answer

Yes, many sellers on Umaplace offer international shipping. Available delivery options and associated costs are displayed on each product page.

Question 13

What is the return policy?

Accepted Answer

You have 14 days after receiving your item to return it. The product must be in its original condition, unused and in its original packaging. Some customized or perishable products may not be eligible for return.

Question 14

How do I make a return?

Accepted Answer

Go to 'My Orders', select the relevant order and click 'Request a Return'. Follow the instructions and contact the seller to arrange the return. Return shipping costs may be borne by the buyer depending on the seller's conditions.

Question 15

How long until I get my refund?

Accepted Answer

Once the return is received and validated by the seller, the refund is initiated within 5 to 10 business days. The amount is credited to the payment method used for the order.

Question 16

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. All payments are secure and processed by Stripe.

Question 17

Are payments secure?

Accepted Answer

Absolutely. We use Stripe, one of the world's leading secure payment processors. Your bank details are never stored on our servers. All transactions benefit from the 3D Secure protocol for maximum protection.

Question 18

Can I get an invoice?

Accepted Answer

Yes, an invoice is automatically generated for each order. You can download it from the 'My Orders' section in your dashboard.

Question 19

How do I join Umaplace as a professional?

Accepted Answer

Three models are available: (1) Online Shop Seller to sell products with integrated payment (15% excl. VAT commission); (2) Service Provider or Local Shop with a showcase listing and direct contact (€5 excl. VAT/month); (3) Community for mosques, associations and non-profit structures (free). Pick your model from the 'Become a Seller' page — each onboarding flow is dedicated.

Question 20

What are the fees to sell on an online shop?

Accepted Answer

The Online Shop Seller model applies a 15% excl. VAT commission on each sale — no monthly subscription on this model, you only pay when you sell. Payments are processed via Stripe Connect; your share is automatically transferred after each validated transaction. Other models (Service Provider/Local Shop at €5 excl. VAT/month, Community free) are described in their dedicated tabs.

Question 21

How are sellers paid?

Accepted Answer

Payments are automatically deposited into your bank account via Stripe Connect within 2 to 7 business days after confirmed delivery. You can track your earnings in real-time from your seller dashboard.

Question 22

What is the difference between Service Providers and Pro Services?

Accepted Answer

A Service Provider offers personal services — events, wellness, home beauty, coaching, family, cooking. Pro Services group business and technical expertise — digital, marketing, consulting, home & DIY, real estate, auto & transport. If you offer multiple types of services, you can create multiple listings: one per category. It's free, and each listing has its own price and portfolio.

Question 23

How much does a Service Provider or Local Shop listing cost?

Accepted Answer

Listings for Service Providers, Professional Services, Restaurants, Shops, Local Businesses, paid Arabic Classes and private Islamic Schools share the same model: €5 excl. VAT per month (€6 incl. VAT), billed via Stripe Billing. No commission on services — buyers contact you directly.

Question 24

Who can create a Service Provider / Local Shop listing?

Accepted Answer

Any halal and ethical local activity: service providers (events, wellness, beauty, coaching, family, cooking), Pro Services (digital, marketing, consulting, home & DIY, real estate, auto & transport), restaurants, physical shops, local businesses, paid Arabic classes and private Islamic schools. You can create multiple listings if you offer several categories — one listing per activity.

Question 25

How is it different from an online shop?

Accepted Answer

A showcase listing highlights your activity, service areas, portfolio and contact details — buyers reach out to you directly (phone, message, appointment booking). An online shop (Sellers model) sells products through the Umaplace cart with integrated payment and a 15% excl. VAT commission. Both models can coexist on the same account.

Question 26

Does Umaplace take a commission on my services?

Accepted Answer

No. The showcase model is a fixed subscription (€5 excl. VAT/month) with no commission. Transactions and invoicing happen directly between you and your client.

Question 27

How do I cancel my Service Provider / Local Shop subscription?

Accepted Answer

You can cancel anytime from your dashboard under the 'Subscription' section. The subscription stays active until the end of the current period, then your listing switches to draft mode — your content isn't deleted and you can reactivate at any time.

Question 28

How much does a Community listing cost?

Accepted Answer

It's 100% free. No subscription, no commission. Mosques, registered non-profit associations, declared humanitarian organisations, madrasas and Quranic schools run as associations publish their listing at no cost.

Question 29

Who can create a Community listing?

Accepted Answer

Non-profit structures serving the Muslim community: mosques, registered non-profit associations, declared humanitarian organisations, madrasas and Quranic schools running as associations. Status verification is required at sign-up (registration number, by-laws or prefecture receipt).

Question 30

How can I receive donations on my Community listing?

Accepted Answer

Umaplace does not process donation flows. You provide an external link on your listing to your collection solution (HelloAsso, your own site, bank transfer, etc.). Donors are redirected to that link — you retain full control of the process and tax receipts.

Question 31

Are there any hidden conditions to staying free?

Accepted Answer

None. The Community model is permanent and has no commercial counterpart. It's an editorial choice by Umaplace to support structures that serve the community.

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