GENERAL TERMS AND CONDITIONS OF SALE (T&Cs) Umaplace
Official Store + Professional Sellers (B2B)
1. PURPOSE
These T&Cs govern:
(1) The commercial relations between Umaplace and professional sellers ("Sellers"). (2) Sales made directly by the Official Umaplace Store. (3) Subscriptions taken out by sellers, service providers and local businesses listed on the Platform (Article 7 bis).
2. IDENTITY
Umaplace, SAS, Paris Trade and Companies Register 887 628 709, 49 rue de Ponthieu 75008 Paris, contact@uma-place.com
PART 1 — B2B T&Cs: PROFESSIONAL SELLERS
3. SELLER REGISTRATION
Mandatory documents: Kbis extract less than 3 months old, identity, contact details, Stripe Connect account. Umaplace may refuse any registration.
4. AUTHORISED PRODUCTS
Products compliant with French law, safety standards, hygiene rules and the Umaplace ethical policy.
5. SELLER'S T&Cs
Each seller must provide their own T&Cs visible on their store. Umaplace is not a party to the sales made by sellers.
6. PRICES AND VAT
The seller freely sets their prices incl. tax and is responsible for their VAT.
7. COMMISSION
Standard commission: 15% excl. tax.
Commission is always expressed exclusive of tax.
Commission varies according to:
- type of seller
- period
- sales volume
Umaplace may change the commission with 15 days' notice.
7 bis. SUBSCRIPTIONS (SHOWCASE, SERVICE PROVIDERS, LOCAL BUSINESSES)
7 bis.1 Certain services (seller showcase, service-provider profile, local business or restaurant profile) are offered as a paid subscription, monthly or annual, payable in advance via Stripe and automatically renewed. This article applies to any holder of such a subscription (the "Professional").
7 bis.2 Cancellation: the Professional may cancel at any time from their account area or by writing to contact@uma-place.com; cancellation takes effect at the end of the current period. Umaplace may also terminate the subscription, in particular in the cases provided for in Article 11.
7 bis.3 No refund: any period that has begun is due in full. No refund, whether full or pro rata, is made when the subscription ends at the Professional's initiative, including in the event of immediate cancellation, or when Umaplace terminates it due to a breach by the Professional (in particular non-compliant content, fraud or failure to comply with these terms and conditions). By way of exception: (a) if the registration is refused during account verification, the first payment is refunded in full; (b) if Umaplace terminates the subscription or discontinues the service concerned without any breach by the Professional, the portion of the price corresponding to the paid but unused period is refunded to the Professional.
7 bis.4 Content compliance: Umaplace may refuse or hide a non-compliant profile, listing, photo or description until it is brought into compliance; the reason is communicated to the Professional. Such refusal or hiding entails neither the suspension nor the termination of the subscription, which continues and remains payable. Correction is the sole responsibility of the Professional; the period concerned gives rise to no refund, credit note or extension.
8. PAYMENTS – STRIPE CONNECT
Payments are managed exclusively by Stripe Connect.
Umaplace neither holds nor stores funds on behalf of sellers.
9. DELIVERY – AFTER-SALES – RETURNS
The seller is responsible for:
- shipping
- deadlines
- after-sales service
- returns
- refunds
Umaplace is not responsible for seller/buyer disputes.
9 bis. FREE DELIVERY OFFERED BY THE SELLER
The Seller may offer free delivery above a minimum purchase amount in their store. This threshold is at least €20 incl. tax, calculated on the total of the Seller's items after promo codes have been applied. It is displayed on the Seller's product sheets and in the cart.
When the threshold is reached:
- the cheapest delivery option offered for the parcel is free for the Buyer; if the Buyer chooses another option, they pay only the difference;
- free delivery is borne entirely by the Seller. When the shipping label is purchased through Umaplace, the price of the cheapest option is deducted from the amount paid out to the Seller for that order. When the Seller ships the parcel themselves, the shipping costs remain payable by the Seller;
- Umaplace's commission (Article 7) continues to be calculated on the price of the items, without deduction of the free delivery costs.
Free delivery does not apply to parcels containing new books (French Act No. 2021-1901 of 30 December 2021).
Delivery is not free when the price of the cheapest option exceeds 70% of the total of the Seller's items after promo codes have been applied.
By activating free delivery, the Seller accepts these conditions. The Seller may change or remove their threshold at any time; the change applies to orders placed after it is made.
10. PROHIBITION OF DIVERSION
The seller may not contact a customer in order to sell outside Umaplace.
11. SUSPENSION
Umaplace may suspend a seller for non-compliance, fraud, or failure to meet obligations.
The refusal or hiding of a non-compliant profile or listing (Article 7 bis.4) does not constitute a suspension of the account and does not interrupt the subscription.
12. INTELLECTUAL PROPERTY
The seller warrants that they hold all rights to the visuals and descriptions.
13. LIABILITY
Umaplace is not responsible for the products, delays or errors of sellers.
PART 2 — OFFICIAL Umaplace STORE T&Cs
14. PRODUCTS
Products offered: food, perfumes, cosmetics, textiles, decoration, accessories.
15. ORDERS
Any order implies acceptance of the T&Cs.
16. PRICES
Prices incl. tax; delivery charges displayed before payment.
17. PAYMENT
Secure payment via Stripe.
No banking data stored by Umaplace.
18. DELIVERY
Delivery within the areas offered. Tracking sent by email.
19. RIGHT OF WITHDRAWAL
19.1 FOOD PRODUCTS
No right of withdrawal is accepted for:
- perishable food products
Reason: hygiene, contamination, food safety (Article L221-28).
19.2 OTHER PRODUCTS
Withdrawal within 14 days if:
- product unused
- sealed packaging intact (perfumes, cosmetics) - textiles unworn
19.3 NO WITHDRAWAL
for:
- personalised products
- opened products affecting hygiene - digital content delivered immediately - workshops, dated bookings
20. RETURNS
Returns must be validated by Umaplace. Charges borne by the customer except in the event of a Umaplace error.
21. WARRANTIES
Legal warranties: conformity and hidden defects.
22. LIABILITY
Umaplace is not responsible for indirect damages or carrier delays.
23. PERSONAL DATA
Processing in accordance with the GDPR.
24. DISPUTES – MEDIATION
contact@uma-place.com
Mediator: AME CONSO – 11 Place Dauphine 75001 Paris ODR: https://ec.europa.eu/consumers/odr/
25. APPLICABLE LAW
French law – the French courts have jurisdiction.